![]() ![]() we were sooo hungry (3) There was a black, tar-like clam in the clam basket appetizer sent it back fully disgusted (4) Two separate menus were provided rather than the agreed upon pre-set menu priced at $24.99 per person, as promised by Manager Vanessa (5) No kids menu available even though Manager Vanessa assured they have one (6) Approximately 8 of the 18 meals were brought to table 2 hrs after arrival, then 7 more meals arrived 20 minutes later and the last 3 meals were COMPLETELY forgotten apparently our meals were being given to other patrons to keep THEM happy!?! (7) All burgers and the last 3 meals were cold “well-done” burgers were charred and too burned to eat (hockey pucks) (8) No water refills or soda refills offered all night!?! (9) Asked for ketchup 3 times which took forever to receive (10) 10 orders of chocolate mousse were delivered without any spoons had to scramble for leftover/dirty dinner forks on table in order to eat the mousse (11) No coffee/tea offered AT ALL (12) Table was not cleared throughout dinner it was loaded with dirty dishes, dinner baskets, beer bottles, cans, glasses, etc, until we finally asked staff to clean up (13) We asked for a candle in one chocolate mousse dessert which never happened & it took 20 min to get a lighter and cake plates for the cake we brought When approached, “Manager” Vanessa took ZERO accountability for the horrendous experience. Instead, this absolute sh*t show included a series of unfortunate events resulting in the absolute WORST dining experience we can remember: (1) 1st round of drinks came 45 min after our 5:00p arrival (2) Appetizers arrived 6:30p without apology or explanation!?!. ![]() ![]() Shame on Manager Vanessa for agreeing to accommodate us when she obviously couldn’t deliver! My husband planned this very special party 3 weeks prior with Vanessa’s reassurance that everything would be great. Management did not plan accordingly so they SORELY LACKED sufficient wait staff, cooks and runners to care for our party of 18 plus the other 30+ patrons in the upstairs dining room. Martell’s Management (specifically Vanessa) failed MISERABLY for my 50th birthday celebration. ![]()
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